HP support Assistant not work correct "The Windows Event Log Service must be running"

[Ilario2]

After a Windows Update the HP support Assistant application no longer works for "Run diagnostic hardware" and reports "The Windows Event Log Service must be running". I called Microsoft but they didn't fix the problem

[ub6424]

Hello @Ilario2 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report back

[Shroamer]

I experiencing similar problem, so here are mine:

OS: MS Windows 11 home 1 language (Майкрософт Windows 11 Домашняя для одного языка)

Version: 10.0.22621 Сборка 22621

System model: OMEN by HP Laptop 17-cb0xxx

SKU:  7QA97EA#ACB

Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, cores: 6, logical cores: 12

BIOS: AMI F.48, 17.11.2022

[ub6424]

Hello @Shroamer Please start a new conversation and I will help you.

[cfrabu2]

same problem here

here the details of my Notebook

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 build 22621
System model HP 240 G8 Notebook PC
System SKU 2X7J2EA#ABZ
Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz, 1190 Mhz, 2 core, 4 processori logici
BIOS AMI F.10, 18/09/2020

[ub6424]

Hello @cfrabu2 Please start a new conversation and I will help you.

[Ilario2]

OS name Microsoft Windows 10 home

Version 10.0.19045 build 19045

System model HP LAPTOP-6UV8MN9P

System SKU 1C4M8EA#BZ

Processor INTEL(R)-Core(TM)-10510U-CPU @ 1,80 GHz

BIOS version/date Insyde F.57 19/09/2022

[ub6424]

Hello @Ilario2 

You started the conversation, so you get the answer.

(1) Install old version

HP Support Assistant

9.6.587.0 Rev.A

138.6 MB

Jan 18, 2020

Download

(2) Restart Windows

(3) Uninstall old version

(4) Restart Windows

(5) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(6) Please report back

[I_bi_s]

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22621 Build 22621

System Model: HP Z2 G4 Workstation PC

System SKU: 6TX35EA

Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600MHz, 8 Kern(e), 8 logische(r) Prozessor(en)

BIOS Version/Date: HP Q50 Ver. 01.08.02, 30.03.2022

[ub6424]

Hello @I_bi_s 

(1) Install old version

HP Support Assistant

9.7.433.0 Rev.A

162.2 MB

May 13, 2021

Download

(2) Restart Windows

(3) Uninstall old version

(4) Restart Windows

(5) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

(6) Please report back