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‎12-12-2024 12:12 PM - last edited on ‎12-14-2024 12:31 PM by Retired

HP Recommended

I bought a laptop last month (Nov 2024), direct from HP - it was a "build-your-own".  When I enter the serial number, the HP support site says that that serial number is tied to a 2014-vintage laptop where, of course, the warranty is long since expired.  Namely, it thinks I own an EliteBook 840 G1 Notebook PC.  But that isn't what I purchased.

 

I opened a case with HP and, via chat, was told that the problem would be resolved in about two weeks.  But a couple of days ago, HP closed the case without doing anything.

 

Anyone know how to get HP to recognize my laptop for what it is?  (A 2024-vintage machine)

 

Thanks!

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