HP warranty

[AntonioL]

This has nothing to do with Notebook Operating System and Recovery; but nor do any of the other limited help options offered. It is to HP's considerable discredit that even customers with new products are not only offered such scant support alternatives but that it shunts this responsibility on to outside volunteers. All I have wanted to know is why HP is sending me statements that its warranty expired on 15/06/2020 when my laptop hadn't even been BOUGHT at that time? Thank you.

[Dragon-Fur]

@AntonioL 

The Warranty is likely reflecting the original / default date assigned when the device was manufactured and / or sent to the retailer for initial sale to the consumer.

Complete and submit the Warranty Dispute form mentioned below.

Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[AntonioL]

Thank you, Dragon Fur, for the quick and useful response.  The preassigned "default date" you mention is new to me and I trust that this can be resolved, in extremis, by following the warranty dispute advice you helpfully add.

Again, thanks.

Antonio

[Dragon-Fur · Accepted solution]

@AntonioL 

You are welcome.

Stay Safe.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[AntonioL]

You bet (about staying safe) especially in your part of the world where masks are traduced as politics and not prudence.  I have now registered my laptop (in Portugal where I hope to resolve the matter next week).

This warranty issue, of course, has absolutely nothing to do with the forum in which you are, deservedly, a star.  So your help is all the more appreciated.  Please feel no obligation to reply.  You have already done plenty!

[AntonioL]

Great, Dragon, you merit all my remarks.  Now go and help others with much trickier problems!