HP win 11 laptop crashing and bluescreen error, almost 4-5 times a day. Factory reset did not help

[chaithaamaresh]

HP win 11 laptop crashing and bluescreen error, almost 4-5 times a day. Factory reset did not help. Have contacted HP support team 6-7 times, they keep repeating the same things. Already reset the laptop 2 times using the HP cloud recovery method. Now, they want me to try with their media drive, when I ask them what how are these two different, their answer is, it will resolve the issue 95%. They even made me pay for the drive and the shipping. The warranty support is really bad, they even tried to sell extended warranty at discount and asked me to get in touch with their paid warranty support. After their 30 days return window, you are on your own. Coming back to the issue, is there any solution to fix the laptop? Each time a crash happens, in the reliability monitor seems to point to different sofware, sometimes, windows services, and other times software that i have installed. I have wasted 20-30 hours trying to fix this issue. DONOT BUY HP Laptops.

[ub6424]

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.06 Rev.A

14.6 MB

Mar 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

Realtek High-Definition (HD) Audio Driver

6.0.9313.1 Rev.A

85.3 MB

Mar 15, 2022

Download

AMD High-Definition Graphics Driver

30.0.13044.0 Rev.A

687.1 MB

Mar 14, 2022

Download

ELAN Fingerprint Sensor Driver

3.2.12011.10037 Rev.A

2.4 MB

Mar 13, 2022

Download

Synaptics Precision Touchpad Filter Driver

19.5.35.74 Rev.A

7.0 MB

Mar 16, 2022

Download

Realtek Card Reader Driver

10.0.22000.21353 Rev.A

3.1 MB

Mar 15, 2022

Download

Intel Solid State Drive (SSD) Firmware Update

HPS2/HP06/HPS5/HPS9 Rev.A

15.6 MB

Jan 4, 2022

Download

Install wireless driver (one will work)

Intel WLAN Driver

22.120.0.3 Rev.A

32.3 MB

Mar 6, 2022

Download

or

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.194 Rev.S

24.6 MB

Dec 6, 2021

Download

(4) Reboot

(5) Test your hardware

See section <Running the HP PC Hardware Diagnostics UEFI Fast Test (about 4 minutes)>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

(6) Please report your results (5)

(7) Bluescreen gone ?