cancel
Showing results for 
Search instead for 
Did you mean: 
RM08-R
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

HY JUST BOUGHT A NEW HP LAPTOP AND THE BUTTON "@" IS NOT WORKING WHAT SHOULD I DO

Hey just bought a new HP laptop and the button "@" is not working what should I do 

1 REPLY 1
Highlighted
Level 15
Level 15
19,470 19,410 1,810 4,292
Message 2 of 2
48
Flag Post
HP Recommended

HY JUST BOUGHT A NEW HP LAPTOP AND THE BUTTON "@" IS NOT WORKING WHAT SHOULD I DO

@RM08-R 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation