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Honor Student
Posts: 2
Member Since: ‎11-09-2016
Message 1 of 4 (116 Views)

Had to factory reset my computer, after the reset i was installing windows and i turned it off

Product Name: HP Notebook - 15-r160sa (ENERG
Operating System: Microsoft Windows 10 (64-bit)

After factory resetting my pc, it was installing windows and i accidentally turned it off. now everytime i turn it on it says i have to click ok to restart as it was turned off during windows installation  when i do it just repeats the same time no matter how many times i click ok and it restarts. please help as my computer is not booting up

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HP Support Agent
Posts: 10,191
Member Since: ‎07-19-2016
Message 2 of 4 (78 Views)

Re: Had to factory reset my computer, after the reset i was installing windows and i turned it off

@Ibuanu

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I understand that you are unable to boot to windows.

 

I’d love to help!

 

As you mentioned that you turned off your computer accidentally while doing windows installation, I recommend you to reinstall the operating system again.

 

Follow the steps in the below link to perform HP system recovery.

 

http://hp.care/2cf8noz

 

Let me know how it goes! Awaiting your reply.


Take care. Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎11-09-2016
Message 3 of 4 (70 Views)

Re: Had to factory reset my computer, after the reset i was installing windows and i turned it off

Hi, thank you for your reply. But i've tried this and it ends up on "insert your windows installation or recovery media to continue" when i try to reset it after pressing f11 during restart. So i have no idea what it's asking me to insert
HP Support Agent
Posts: 10,191
Member Since: ‎07-19-2016
Message 4 of 4 (65 Views)

Re: Had to factory reset my computer, after the reset i was installing windows and i turned it off

@Ibuanu

 

Thanks for the reply.

 

I recommend you to contact phone support to order recovery media for your computer. You can use that to put your computer back to factory settings.

 

You can contact phone support here : http://support.hp.com/in-en/contact-hp

 

Take care. Cheers!

The_Fossette
I am an HP Employee

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