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Posts: 8
Member Since: ‎09-14-2016
Message 1 of 14 (194 Views)

Hard Drive SMART Check: Failed

Product Name: AMD A-Series A8-7410 Quad-core
Operating System: Microsoft Windows XP

I HAVE JUST TRIED TO RUN A HARD DRIVE TEST AND THE RESULTS CAME BACK fAILED. MY COMPUTER HAS BEEN RUNNING EXTREMELY SLOW THE LAST FEW DAYS AND I DO NEED IT FOR WORK. CAN YOU HELP?

 

TEST DRIVE: 1

Hard Drive SMART Check: FAILED

FAILURE ID: 67G61D-7B2882-XD7V6K-608G03

PRODUCT ID: K7T99UA#ABA

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Provost
Posts: 46,184
Member Since: ‎09-24-2010
Message 2 of 14 (190 Views)

Re: Hard Drive SMART Check: Failed

Hi,

 

The 24 character error code does confirm a Smart failure and would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Top Student
Posts: 8
Member Since: ‎09-14-2016
Message 3 of 14 (179 Views)

Re: Hard Drive SMART Check: Failed

Thank you for the quick response.

Yes, I need to replace the hard drive so any advice you can provide will be life saving. Especially since this is my wife's laptop...Haven't told her about her computer yet.

Provost
Posts: 46,184
Member Since: ‎09-24-2010
Message 4 of 14 (176 Views)

Re: Hard Drive SMART Check: Failed

[ Edited ]

Hi,

 

You're welcome Smiley Happy

 

The drive on the link below is an example of one that would be fine for your notebook.

 

 1Tb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 57 of your Maintenance & Service Guide.

 

Once done, use your Recovery Media to reinstall the Operating System on the new drive - a guide on this can be found on the following link.

 

http://support.hp.com/gb-en/document/c03489643

 

Regards,

 

DP-K

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Top Student
Posts: 8
Member Since: ‎09-14-2016
Message 5 of 14 (167 Views)

Re: Hard Drive SMART Check: Failed

Thank you again for your prompt response. So, as an example of a Hard Drive, this may work? If so, I will purchase this Hard Drive this afternoon as soon as I leave work as this is available here in town locally:

 

Toshiba P300 Series 1TB SATA 6.0Gb/s 7200RPM 64MB Cache 3.5: Internal Desktop Hard Drive Retail Kit : HDWD110XZSTA

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Posts: 46,184
Member Since: ‎09-24-2010
Message 6 of 14 (162 Views)

Re: Hard Drive SMART Check: Failed

Hi,

 

Unfortunately the drive you mention will not work as it;s a 3.5" ( ie for a tower PC )

 

Basically, any 2.5" sata 2 or sata 3 notebook hard drive should be fine - let me know if you have another option you can purchase locally.

 

Regards,

 

DP-K

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Posts: 8
Member Since: ‎09-14-2016
Message 7 of 14 (157 Views)

Re: Hard Drive SMART Check: Failed

Okay,

 

Would any of the following choices be compatable:

 

WD Laptop Mainstream 1TB Internal Hard Drive Retail Kit WDBMYH0010BNC-NRSN

Fry's #: 7726078

UPC: 718037815688 Model: WDBMYH0010BNC-NRSN

Manufacturer: Western Digital

 

HGST 1TB TravelStar 2.5" Internal Notebook Hard Drive : 0S03508

Fry's #: 7410385

UPC: 705487189827 Model: 0S03508

Manufacturer: HGST a Western Digital compan

 

or

 

Seagate Laptop 1TB SATA 6Gb/s 16MB Cache 5400RPM - 2.5" Internal Kit : STBD1000100

Fry's #: 7049171

UPC: 763649040539 Model: STBD1000100

Manufacturer: Seagate Technology

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Posts: 46,184
Member Since: ‎09-24-2010
Message 8 of 14 (153 Views)

Re: Hard Drive SMART Check: Failed

Hi,

 

Any of these drives would be fine Smiley Happy

 

Regards,

 

DP-K

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Top Student
Posts: 8
Member Since: ‎09-14-2016
Message 9 of 14 (151 Views)

Re: Hard Drive SMART Check: Failed

Hello,

 

Awesome.


So I'll go buy 1 of these this afternoon. How much will the recovery CD set me back? Ughh.

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Posts: 46,184
Member Since: ‎09-24-2010
Message 10 of 14 (142 Views)

Re: Hard Drive SMART Check: Failed

Hi,

 

The cost can vary a bit depending on where in the world you live - I'm in the UK and they're around £35 - £40.

 

I can't see a link for this media on your notebooks product page, but you should be able to order the media by contacting HP directly - see the link below.

 

http://www8.hp.com/au/en/contact-hp/phone-assist.html

 

Regards,

 

DP-K

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