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Student
Posts: 1
Member Since: ‎06-03-2016
Message 1 of 2 (112 Views)

Hard Drive Short DST Check: Failed - Need OS to install on new hard-drive.

Product Name: HP Pavillion Beats
Operating System: Microsoft Windows 8.1 (64-bit)

My Hp Pavillion Beats Laptop is getting a Hard-Drive Quick Test Failire ID# U4QDW8-7G584T-MFPV7F-60UR03 and the product ID is - G6R14UA#ABA.

 

Looks like I am going to have to replace hard-drive and operating system, but since the HD is not functioning, I cannot access the OS installation and I no longer have the recovery disks.

 

Does HP provide the orignal OS upon request? Recommendations from the community please?

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Posts: 46,170
Member Since: ‎09-24-2010
Message 2 of 2 (109 Views)

Re: Hard Drive Short DST Check: Failed - Need OS to install on new hard-drive.

Hi,

 

You can order a replacement set of Recovery media on the following link.

 

http://support.hp.com/us-en/mediaorder/hp-beats-special-edition-15-p000-notebook-pc/6936229/model/71...

 

Regards,

 

DP-K

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