10-24-2016 04:23 AM
Laptop will start but will not get as far as the HP logo.
Cannot open in safe mode.
Ran a system test which gave the following negative result:
Hard Drive Shot DST Check: Failed
Failure ID : 9GFT7T-82G89A-MFPX61-60T203
Background: Laptop is under a year in my possession bought new and unused, within the last week it has shown some signs of slowing down, (firefox not responding just when a new tab is opened).
Last night, went to open league of legends, adobe air could not locate files (which is odd as I was on the game 2 hours earlier).
Woke up today, turned on the laptop and was greeted by nothing, not even a system logo, now whenever I start it up I just get a black screen.
Able to enter bios.
10-24-2016 04:27 AM - last edited on 03-16-2017 10:24 AM by OscarFuentes
Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
Hope this helps, for any further queries reply to the post and feel free to join us again
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I am not an HP Employee
10-24-2016 05:20 AM
Would HP replace the hardrive themselves or would it require me taking apart the laptop as from what I can see the case is extremely hard to remove with no guides available on the internet.
The no battery power drain did not work, the laptop turned on but again I was greeted with a black screen.
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