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‎07-14-2019 07:24 PM

HP Recommended
Product: HP Pavilion 11-n010dx x360 PC
Operating System: Microsoft Windows 10 (64-bit)

Did a quick system check and I got a failure to my hard drive short DST.  Failure ID:  Q8D7MF-7HX9N2-XD7V7A-60W303.  Product ID:  F9J18UA#ABA.   Is there any way to get this fixed and/or save my personal files?

1 REPLY 1

‎07-14-2019 07:42 PM - edited ‎07-14-2019 07:43 PM

HP Recommended

Hi:

 

The fix would be to replace the hard drive and reinstall the operating system.

 

Most likely your files are gone forever.

 

However, if you want to toss a little money at attempting to recover files on the failed drive, you can purchase a SATA to USB notebook hard drive adapter, plug it into a working PC and see if you can read the drive and copy any files to the PC.

 

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_2_sspa?hvadid=77...

 

Consult the service manual on your notebook's support page for the hard drive R & R procedure.

 

https://support.hp.com/us-en/product/hp-pavilion-11-n000-x360-pc-series/6796818/model/6970533/manual...

 

You may want to consider purchasing a better performing, normally more reliable solid state drive (SSD).

 

You can reinstall W10 for free using the W10 media creation tool at the link below to make a bootable USB installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-11-n000-x360-pc-series/6796818/model/69...

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