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HP Recommended
HP Laptop ***

Hard Drive Test Log shows FAILED with a 24 digit Failure ID and when booting up computer just loads and loads. Am I totally screwed here? Is there a way to boot to last known version?

1 REPLY 1
HP Recommended

@BBQDBANTHA 

 

Firstly please edit your post and REMOVE serial number of your machine. DO NOT POST S/N ON INTERNET.

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

           https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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