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Honor Student
Posts: 2
Member Since: ‎01-11-2017
Message 1 of 4 (92 Views)

Hard disk crashed.

Product Name: Pavilion 17-e055nr
Operating System: Microsoft Windows 10 (64-bit)
Hard drive crashed and being replaced. How can I get a copy of the operating system? I have the recovery disks. Thank you.
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Provost
Posts: 11,069
Member Since: ‎04-01-2014
Message 2 of 4 (83 Views)

Re: Hard disk crashed.

Hi,


Your laptop came with Windows 8 64 bit.

If you've created recovery discs(media) already. This contains your factory set operating system, drivers, additional softwares.

Perform factory reset after replacement of HDD:
http://support.hp.com/in-en/document/c03489643

Get at least 256gb capacity HDD for recovery media to work successfully.


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


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Honor Student
Posts: 2
Member Since: ‎01-11-2017
Message 3 of 4 (54 Views)

Re: Hard disk crashed.

Thank you.  A local computer repair shop told me that the recovery disks would not work.  Need a copy of the operating system.   I will go back today and discuss it with him.

Provost
Posts: 11,069
Member Since: ‎04-01-2014
Message 4 of 4 (49 Views)

Re: Hard disk crashed.

Hi,


Recovery discs will work in new HDD if it is at least 160gb capacity.

If you need a windows installation media, you can run Microsoft windows media creation tool to create a UEFI bootable USB yourself.

If you've already activated Windows 10 previously before HDD crashed, you can make Windows 10 USB and clean install it.
https://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

Additional drivers: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/5375409/model/6422...


Else you can make Windows 8.1 USB and clean install this. Option 1:
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Additional drivers: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-17-Notebook-PC-series/5375409/model/6422...


Either way after installation Windows will get automatically activated through Microsoft servers while connected to internet.


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


Click "THUMBS UP ICON" to say "Thank you"

Click "ACCEPT AS SOLUTION" and help others find this fix/answer quickly
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation