Hard disk failure

[ALH1990]

How can I correct failure ID 9BQ21G-8R9A4Q-MFPUQK-60RB03

My laptop crashed twice last night and rebooted fine. Today it crashed and has told me there’s an imminent failure with the hard disk. I’ve run the diagnostics check and the above failure code has come up. Any ideas? The laptop isn’t even 3 years old 

[Dragon-Fur]

@ALH1990 

The hard disk is about to fail - or has already done so by now.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9BQ21G-8R9A4Q-MFPUQK-60RB03

OK

xxxxxxxx

5/31/20

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

Any hidden details in the diagnostic code are available to HP internal Support .

If you can still do so, this is the time to make sure all your data is backed up to OTHER than the computer.  For example, back up your most critical data to the Cloud, to a USB, to a NAS (Network Attached Storage unit) - "somewhere" you can access the data when the computer becomes unavailable.

 References

HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from...

HP Pavilion 14 Laptop PC * Model numbers: 14-bk000 - bk099 - Maintenance and Service Guide

Page 18

and

Replacement parts and procedure - starting on Page 35

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 14-bk069na

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.