Hard disk short dst check failed

[magdmf]

I received the failure id: UABM24-80X9PC-MFPWLK-60XL03

The laptop start in safe mode and can access but going to normal running mode it reaches to the start screen and doesn't show the users.

Recovery isn't happening. I will try to copy all my data and then restore to factory settings. Is it worth the time or do I need to buy a new hard disk?

[banhien]

@magdmf 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

In the US:

  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

  https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

You can also mount downloaded ISO file as DVD drive and run Setup from there.

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

You may be able to use Recovery tool

    https://support.hp.com/us-en/document/c06162205

Regards.