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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 02:42 AM

HP Recommended
Product: Pavilion model 15-p142na
Operating System: Microsoft Windows 10 (64-bit)

Some time after doing the free update from Windows 7 to Windows 10 the laptop crashed and became in-useable.
after 4 attempts all by different Microsoft agents they managed to get it up and running again but my wife complained that it's been slow since so I decided to have a look for myself.
when I looked I found 6 partitions on the hard drive so I created a restore disk on a 64Gb pen drive, removed the hard drive and using my desktop PC deleted all the partitions and formatted the hard drive ready to re-install everything from the restore drive.
this is when I found out that the restore drive has somehow been corrupted and is now blank and useless.
now, all I get when switched on is a black screen with the messages
" Boot Device Not Found "
" Please install an operating system on your hard disk- "
" Hard Disk - (3F0) "
" F2 System Diagnostics "
" For more information, please visit: www.hp.com/go/techcentre/startup "

The web address re-directs.

can someone please help.

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