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Member Since: ‎12-31-2016
Message 1 of 2 (154 Views)

Hard drive short DST check failed, HP Pavilion 15-e051ej E0Z10EA

Product Name: Pavilion 15-e051ej
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, 

 

my laptop (HP Pavilion 15-e051ej / ID E0Z10EA#ABT)  froze and windows OS stoped reacting . I then tried rebooting it manually by using the switch off button. Then on restart, it shows for a second a blue screen error and goes to "preparing automatic repair" sign, then the writing disappears but nothing else happens. I followed the steps recommended in the HP troubleshooting section and ran a system quick test activated by pressing F2 on boot-up. The results are as follows:

 

hard drive SMART check: passed

hard drive short DST check: failed

failure ID: 94SF0C-78L8BE-MFPWXG-60WH03

 

I have no idea what the above code means but I would like to find out if it is fixable without losing the data stored on my laptop. or if there is a way to save at least only the data. Your suggestions will be much appreciated.

 

Regards,

nat

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Provost
Posts: 64,185
Member Since: ‎01-29-2009
Message 2 of 2 (145 Views)

Re: Hard drive short DST check failed, HP Pavilion 15-e051ej E0Z10EA

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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