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Locked

‎12-15-2019 02:22 AM

HP Recommended
Product: Pavilion Notebook - 17z-f100 CTO

I Recently replaced my hard drive and reinstalled windows recovery and its at the part of install asking for Administrator Sign In but its saying locked

Im not sure what to do 

1 REPLY 1

‎12-15-2019 03:12 AM - edited ‎12-15-2019 03:14 AM

HP Recommended
@jclark671 wrote:

I Recently replaced my hard drive and reinstalled windows recovery and its at the part of install asking for Administrator Sign In but its saying locked

Im not sure what to do 

I do not understand what you are trying to say. Please try again.

 

Did you perform a recovery or are you reinstalling Windows?

 

It would be simpler to start over and use the HP Cloud Recovery USB flash drive that you can create by following the document at the link below this line. You will need a 32GB USB flash drive. Reinstall the original hard drive and go online to download the HP Cloud recovery utility.

https://support.hp.com/us-en/document/c06162205


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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