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‎01-08-2025 12:32 PM

HP Recommended

Need help getting into my computer ever time I start it up it take me to this black screen and give me a few options.

Ubuntu 

Advanced options for Ubuntu 

windows boot manger on dev sda2

wefi firmware settings 

k12 recovery 

Category:
1 REPLY 1

‎01-10-2025 01:00 PM

HP Recommended

Hi Kelly265@,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
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