• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-03-2022 01:12 PM

HP Recommended
Product: HP ProBook 5330m Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon. i was given a HP Probook 5330m laptop. It originally had Windows 7 pro on it but was upgraded to windows 10 Pro.

I noticed in device manager that there are 3 items missing drivers. they read as follows:

 

base system device

unknown device

unknown device

 

How does one find out what these are?

 

Thanks

joe

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2022 05:07 PM

HP Recommended

Hi, Joe:

 

For the first ID you need this driver:

 

 HP 3D DriveGuard Driver

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

 

For the second device, you need this driver:

 

 Validity Fingerprint Sensor Driver

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

The second driver has a habit of not wanting to automatically install on W10, so if the device remains uninstalled after you run the driver file, this is what you need to do:

 

Go to the device manager, and click on the unknown device needing the driver.

 

Click on the driver tab.   Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎12-03-2022 02:48 PM

HP Recommended

Hi, Joe:

 

The base system device needs this driver:

 

JMicron Media Card Reader Driver 

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64135.exe 

 

Please post the hardware ID's for the two unknown devices so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

Was this reply helpful? Yes No

‎12-03-2022 04:58 PM

HP Recommended

Hereis info on the first unknown hardware:

Details: ACPI\HPQ0004\3&B1BFB68&0

Events/Info: Device ACPI\HPQ0004\3&b1bfb68&0 requires further installation

 

Second unknown hardware:

Details: USB\VID_138A&PID_003C\00205643418C

Events/Info: USB\VID_138A&PID_003C\00205643418C requires further installation

 

Joe

Was this reply helpful? Yes No

‎12-03-2022 05:07 PM

HP Recommended

Hi, Joe:

 

For the first ID you need this driver:

 

 HP 3D DriveGuard Driver

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe 

 

For the second device, you need this driver:

 

 Validity Fingerprint Sensor Driver

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

The second driver has a habit of not wanting to automatically install on W10, so if the device remains uninstalled after you run the driver file, this is what you need to do:

 

Go to the device manager, and click on the unknown device needing the driver.

 

Click on the driver tab.   Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-03-2022 05:56 PM

HP Recommended

Hi Paul

 

Thanks for your help. ALL drivers on the laptop are fully installed. Much appreciated. All the very best to you and yours this Christmas. Have an awesome New Year!

 

Joe

Moncton, New Brunswick CANADA

Was this reply helpful? Yes No

‎12-03-2022 06:01 PM

HP Recommended

You're very welcome, Joe.

 

I wish you and yours a very Merry Christmas, and all the best for the upcoming New Year!

 

Cheers, Paul

O'Fallon, Illinois, USA

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.