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Grady719 Honor Student
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Microsoft Windows 10 (64-bit)

Have laptop go core i5 8th gen and it won’t even let me do sutem recovery and it says I need to install an operating system on my hard disk hard disk 3F0 I tried everything 

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HP Support Agent
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Hi! @Grady719,

 

Have you tried installing the operating system using the recovery discs?

 

Perform the following procedures to resolve this issue:


Procedure 1: Run diagnostics to rule out other hard drive issues.
Start or restart the computer.
Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
Select Component Tests > Hard Drive > Quick Test.
Select drive C:.
Click Run Once.
Once the test completes, results are displayed on screen. 

If the drive passes all tests, continue to Procedure 2. 

If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.

 

Procedure 2: Ensure Legacy Support, under Boot Options, is DISABLED.
NOTE: If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
Start or restart the computer.
Press F10 repeatedly during start up to enter the BIOS configuration utility.
Check Legacy Support and disable if it is enabled: 

System Configuration > Boot Options > Legacy Support 

or 

Boot Options > legacy Support

If Legacy Support is ENABLED, change it to DISABLED, save the changes and exit,

 

Lastly, try running a hard drive test from the system diagnostics page and check if the hardware is functioning correctly.

 

Refer this article to know more information about running system diagnostics test on the PC. Click Here

 

Refer this article to know more information about Boot Device Not Found Errors. Click Here

 

Let me know if this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Grady719 Honor Student
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None of that worked I talked to a guy yesterday and he said that the recovery team should be calling me today 

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HP Support Agent
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@Grady719,

 

Keep me posted, how it goes!

 

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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