Hi, I broke a usb which had a media recovery hp system, now I tried restoring with hp cloud, but the

[Andris50]

Hi,  my Laptop  15-bs162sa , Product no- 2PR40EA#ABU I broke a usb which had a media recovery hp system, now I tried restoring with hp cloud, but there is no hp model for me and no more hp store selling hp recovery usb. Thank you. 

[Paul_Tikkanen · Accepted solution]

Hi:

HP has withdrawn support for the cloud recovery tool for your notebook since it is more than 5 years old.

Your only option to reinstall W10 would be to make a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below:

Download Windows 10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page:

HP Notebook - 15-bs162sa Software and Driver Downloads | HP® Support

[Andris50]

Thank you very much, hopefully the laptops will work well because I had problems Support Assistant not working and Edge Browser working poorly and driver crash all the time. All the best with respect to Andris.

[Paul_Tikkanen]

You're very welcome, Andris.

Cheers,

Paul