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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-26-2017 06:35 PM

HP Recommended
Product: hp intel (R) celeron (R) CPU N
Operating System: Microsoft Windows 8.1 (64-bit)

Hi. My hp computer is not working properly. It doesnt charge and I tried to remove the battery and plug it in without the battery but not seeing any sign of power coming in. I used my charger to charge my roomates hp laptop and it is working. Please help

1 REPLY 1

‎05-27-2017 06:03 AM

HP Recommended

Hello @Phlynx

 

Welcome to the HP Support forum. Thank you for posting !

 

I am sorry to hear about your issues.

 

Please, read these articles and follow the steps there:

>> http://www.wikihow.com/Fix-a-Laptop-that-is-not-Charging

>> http://www.pcmag.com/article2/0,2817,2404104,00.asp

 

 

 Most important is to restart the PC (restart Windows) and test the adapter and batter using UEFI tests.

Also, check this artcile >>>>>>> https://support.hp.com/rs-en/document/c00259897

 

 

Let me know how it goes and provide details. Looking forward to your reply

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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