• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-21-2017 05:42 AM

HP Recommended
Product: QG384PA#UUF
Hi
I have following laptop and keyboard and battery not working
following are the required details.

PRODUCT # QG384PA#UUF
MODEL# DV6-6119TU
WARRANTY: 1Y1Y0Y

I found few keyboard and battery seller but they have dv6 9116TX or Dv6WMand because I have "TU" will tx or "wn" fit in my laptop

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2017 06:34 AM

HP Recommended

Hi,

The part number for the battery is 593553-001 If you perform online search with part number it is easy to find original and compatible quality batteries

Example

 

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=593553-001

 

The part number for US keyboard is 665326-001 If you need keyboard with different layout you can look on page 70 of service manual to see part number and then perform search online

 

Example:

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=665326-001&rh=i%3Aaps%...

 

Service manual:

 

http://h10032.www1.hp.com/ctg/Manual/c02842252

 

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click oon accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎08-21-2017 06:34 AM

HP Recommended

Hi,

The part number for the battery is 593553-001 If you perform online search with part number it is easy to find original and compatible quality batteries

Example

 

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=593553-001

 

The part number for US keyboard is 665326-001 If you need keyboard with different layout you can look on page 70 of service manual to see part number and then perform search online

 

Example:

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=665326-001&rh=i%3Aaps%...

 

Service manual:

 

http://h10032.www1.hp.com/ctg/Manual/c02842252

 

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click oon accept as solution if answered your question

Was this reply helpful? Yes No

‎08-21-2017 06:44 AM

HP Recommended
Hi
Thanks for help. I am from Australia so don't know what to buy. I am not technical so which partno fit in my laptopplease help
Was this reply helpful? Yes No

‎08-21-2017 06:49 AM

HP Recommended
Sorry by mistake what is part no and how is different form model no such as "tu or tx"
Was this reply helpful? Yes No

‎08-21-2017 06:57 AM

HP Recommended

Battery   593553-001

 

https://www.ebay.com.au/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR5.TRC0.A0.H0.X593553-001....

 

keyboard   665326-001

 

https://www.ebay.com.au/sch/i.html?_odkw=593553-001&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313....

 

 

Part number is the code used for the actual part. Some parts can be used in hundreds of different computers. However, if you search with the part number of the part you need you will find the correct part. I provided a couple of links to ebay australia. I am in Italy, so it is not that easy to search for online stores in Australia.

 

Hope it helps,

David

Was this reply helpful? Yes No

‎08-21-2017 06:52 PM

HP Recommended

Hi 

Thanks you for your response, How Can I check part No?

 

I am not technical. Initailly I thought that it is base on model no for example my laptop model no is "DV6 6119 TU" . How can I check my laptop keyboard or battery part no.

 

Sorry to ask too many question but, please help me.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.