How can I factory restore my HP cause after I reach the screen to get to my password this blue scree

[Skillie82]

Need help to factory restore my HP 2000 it gets to a blue screen and keeps restarting is there another way to factory restore cause Ive used f8 and f11 and nothing

[GBL84]

Hello @Skillie82,

Sorry to know that the F11 Recovery is not working.

The only option  to recover is buy using the Recovery Media/CD.

If you do not have Recovery CD, then you will have to purchase from HP. It will cost you approx 20$.

Use the below link and order one.

Scroll down to the bottom and select Order Recovery Media-CD/DVD/USB.

Click on the order media and Choose your PC model.

https://support.hp.com/us-en/drivers/selfservice/hp-2000-200-notebook-pc-series/5091493/model/511892...

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page:http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee