How to create new SSD drive on my "HP EliteBook 840 G2" totally anew ?

[JerryMS]

Hi,

I have HP EliteBook 840 G2:

https://support.hp.com/cz-cs/product/hp-elitebook-840-g2-notebook-pc/7343202

and my SSD drive failed totally - is dead. I will buy a new one, but how can I create

the content of the new SSD drive anew ? I had Windows 10 x64. Is it possible

to download something like "recovery DVD" ???

Can please someone help me ?

Many thanks

Jerry

[WAWood]

@JerryMS 

IF this is fairly new PC, then try using these steps:  https://support.hp.com/us-en/document/c06162205

Good Luck

[JerryMS]

thank you very much but there is a small snag, I find only these numbers

PCID:

SERIAL:

PRODUCT:

Waranty: 3y3y0y

but no one is suitable for the "HP cloud recovery tool", the ProdutID is required but I do not know where it is.....

[WAWood]

@JerryMS 

There should be a sticker on the case or in the battery compartment looking something like these: 

Or, you can run HP Support Assistant and it will display that information.

[JerryMS]

Hi, almost there. thanks to HP Support assistant I found this product number:

G8500AV

but this number does not work because there is missing region code.

If I use product number from another notebook e.g.: E7E30EA#UUW  everything is ok.

So where I can ascertain the number behind # character ?

G8500AV#???  and instead of ??? has to be corect region identificator (country)

Where I can find it ?

Jerry