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HP Recommended
HP elite book 8470p
Microsoft Windows 7 (32-bit)

How to fix failure id- 9FL7HF-0009QQ-XD6WWJ-60X303

1 REPLY 1
HP Recommended

Hi,

The failure id indicates that the Hard Drive has failed.

So, you will need to replace the Hard Drive and reinstall the OS.

You will need a new 2.5" HDD or you could insert a 2.5" SSD

Example:

https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-2-5-Inch/dp/B07H28QRKN/ref=sr_1_4?keywords=2...

On page 75 of service manual you can see the steps to install the drive

http://h10032.www1.hp.com/ctg/Manual/c03659338

You will then need to reinstall the OS. You can try recovering data from the old drive with a USB to SATA adapter

 

Hope it helps,

David

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