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Grimreaper2216
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How to recover star wars theme onto the star wars special edition after factory reset

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Hp star wars special edition

I just purchised a limited edition star wars laptop and the previous owner factory reset it before they shipped it out to me. Is there any way I can recover the star wars content back onto the laptop or is it lost forever? 

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Echo_Lake
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@Grimreaper2216

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Grimreaper2216
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It looks like it is N5R61UA#ABA

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Echo_Lake
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@Grimreaper2216

Thank you for posting back. 

 

I understand that you lost the star wars features like themes and sound effects after the hard drive replacement and you could not recover it.

 

I suggest that you download all the updates from HP Support Assistant and check.

 

You may check this link for using HP Support Assistant from the link: Using HP Support Assistant (Windows 10, 8, 7)

If the issue persists, then you may need to order HP Recovery Discs or an HP USB Recovery Drive and perform a recovery on the unit.
 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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