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‎06-04-2017 04:54 AM

HP Recommended
Product: elitebook 840 G3
Operating System: Microsoft Windows 10 (32-bit)

My laptop was installed W7, it has fault. I want to recovery elitebook 840 G3 to factory setting. Plz help me how to do it (I tried to do powwer on > esc >F11. but its not sussesful). Tks.

2 people had the same question
1 REPLY 1

‎06-04-2017 06:06 AM

HP Recommended

Hello @vietlee

 

Welcome to the HP Support forum. Thank you for posting.

 

In your initial post above you posted you use Windows 10 - is this your OS now ?

Did your PC came with Windows 7 preinstalled ?

 

If you hit the Esc button and you open the HP Start up menu, do you see F11 option listed there as such or you just hit F11 without it being listed there ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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