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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 07:34 AM

HP Recommended
Product: Hp Pavilion W7V75UA
Operating System: Microsoft Windows 10 (64-bit)

I bought a new Laptop (W7V75UA) last week. Used it once and it worked OK.  A few days later when I turned it on to boot it came up with a blue screen saying there were errors and to reboot.  I did but it keeps doing the same thing over and over.  I can't boot to desktop.  I want to reset it back to factory settings like I could with my old DELL by pressing F11 at at startup.  That doesn't work now.  It says I have to insert disks.  HP didn't give me disks.  What can I do?  Thank you.

 

1 REPLY 1

‎04-26-2017 08:01 AM - edited ‎04-26-2017 08:03 AM

HP Recommended

The HP Recovery Manager that would allow you to run a factory image recovery would be in one of two places. 

 

recovery1.PNG

The first place is on the hard disk and can usually be accessed from the startup menu. Press the power button and immediately tap the Esc key. That should invoke a startup menu. One of the Startup menu choices should be F11 (System Recovery)

 

startup menu.png

 

 

The second place is on the  USB Recovery media that you should have created by now. The most highly recommended type of media is a USB flash drive, not recordable media (DVD media). You can boot from the media when it is plugged into a USB port and access the HP Recovery Manager.

 

If you did not create recovery media and cannot access the System Recovery from the Startup menu,  then contacting HP and ordering recovery media is likely to be your best option.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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