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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP ENVY 15Z J100 CTO
I purchased a new hard drive, for my laptop that crashed and need to recover. I bought it in 2014. It saud the system memory passed but hard drive failed.

I just don't know how to recover it with the new hard drive.

Please help me!
13 REPLIES 13
HP Recommended
Hi,


Yours is a CTO machine.

Which operating system came pre installed in this laptop?


You can do factory reset by booting from Recovery USB/DVD that you should've created after setting up this laptop first time.

If you have not created one, you have to order one from HP in your region.
http://support.hp.com/in-en/document/bph07143


If this laptop came with Windows 8/8.1 or 10 you can do a Clean install alternatively.
Windows will get activated automatically after installation, while you are connected to internet. NM

8.1 , option 1: https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

10: https://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

Additional drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5401187/model/6521450


Regards

Visruth
HP Recommended
Hi Visruth,

Thank you for replying.

I did not create a recovery disc.

I believe this came as Windows 8 directly from HP.

Are you saying, that it's possible to do a "clean install alternatively," and not have to order a recovery cd?

This would be amazing, if so...

Thank you!

Kyle

HP Recommended
Hi Kyle,


You're welcome.

Yes, you've to order Recovery USB from HP with a charge or you can do clean install of Windows 8.1 in this laptop if it came with Windows 8/8.1.

Follow the instructions for 8.1 linked above.

Create a UEFI bootable USB by following Option 1, using Microsoft windows media creation tool.


Regards

Visruth
HP Recommended
Hi Visruth,

I will install the new hard drive today... and then do a clean install of windows 8/8.1

What is a UEFI bootable USB?

Kyle
HP Recommended

Just follow option 1 in the tutorial for 8.1 linked.

Microsoft Windows media creation tool would create UEFI bootable media automatically. So don't worry about it.

HP Recommended
Hi Visruth,

After installing the hard drive and turning it on, it says:

Boot device not found
Please install an operating system on your hard disk Hard disk (3FO)
F2 System Diagnostics
For more information please visit:
Www.hp.com/go/techcenter/startup

Where can I navigate to option 1 from your email?

Thanks,

Kyle
HP Recommended
Hi Kyle


Make sure the new HDD is prepared to be GPT partition using command prompt DISKPART tool:

Go through second part in this sticky thread by erico - DISKPART command prompt section -->
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-do-I-upgrade-my-notebook-t...


Additional:
Tutorial link for ISO download, is here again: https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Just check these:
1. You've to download the exact same version of Windows that came with laptop. Eg. Mine came with Windows 8.1 Single Language 64 bit.

2. After ISO download finishes, create UEFI USB as mentioned in the tutorial.
Follow Option 1 in this tutorial for this: https://www.eightforums.com/tutorials/15458-uefi-bootable-usb-flash-drive-create-windows.html

3. Then plug in this USB in your laptop for clean install:
https://www.eightforums.com/tutorials/2328-uefi-unified-extensible-firmware-interface-install-window...


Regards

Visruth
HP Recommended
I'm so confused. None of this makes sense.
HP Recommended

Your new HDD may be MBR partition. That is why I suggested it to convert it to GPT .

Rest you can follow the tutorials. That is exactly what you've to do.


Unfortunately nothing else to offer.

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