Hp Envy Laptop 15 ep0xxx Battery issue

[NArunN]

I battery is not charging and i need to connect to power cable to run the laptop always . I brought this in USA and using in India after moving back . I used same power adapters till date as its says it will work across the world . I need to replace the battery and also ensure this issue will not again in future , please help o

[A_Gayathri]

Hi @NArunN,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.