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Top Student
Posts: 3
Member Since: ‎11-16-2016
Message 1 of 4 (149 Views)

Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I took out batt, which i cant turn on .

Product Name: Hp Envy (Touch screen)
Operating System: Microsoft Windows 8 (64-bit)
I put my laptop on sleep mode. I later then try to on it . However, it has no reaction. I tried to power off it by holding onto the Power button, but it couldnt off.
I then took the batt off, the power button is off, i then try to on it again. But it does not work. Though the adapter is working.( lights seen) . I could not on it. I tried the method given on youtube . Still not working. Any advice can you give me ?
Top Student
Posts: 3
Member Since: ‎11-16-2016
Message 2 of 4 (146 Views)

Re: Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I took out batt, which i cant turn on

Send me via email will be good too Smiley Happy
Top Student
Posts: 3
Member Since: ‎11-16-2016
Message 3 of 4 (112 Views)

Re: Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I took out batt, which i cant turn on

Can someone help me out ASAP.
HP Support Agent
Posts: 8,863
Member Since: ‎08-10-2016
Message 4 of 4 (92 Views)

Re: Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I took out batt, which i cant turn on

[ Edited ]

Hi@EvanS66.

 

Thanks for stopping by the HP Support Forums! Smiley Happy Good day. Smiley Happy I understand that the notebook is not waking from sleep mode and you have issues with the unit.  It will be a genuine pleasure to assist you here. Smiley Happy

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. Smiley Happy You’ve done awesome troubleshooting and brilliant diagnosis and I am amazed y your technical expertise. It is a genuine pleasure to work with tech-savvy and very competent customers like you. Smiley Happy

 

First off, for better clarity and to assist you better, I would require more information regarding this.

 

Please provide the complete model# and the operating system of the computer.

Please perform a hard reset first. http://support.hp.com/in-en/document/c03467259

Link for hard reset:  http://support.hp.com/us-en/document/c01684768

First, we need to establish if the computer hardware is fully functional.

  • Please connect it to an external television using an HDMI cable and check if there is a display to isolate the issue further to the computer’s display or graphics card on the motherboard.
  •  
  • Then try to fire up the computer and check if that works.
  • If it does not power down the unit and keep tapping the “Esc” key gently several times as soon as you power up the unit.

 

  • If the display shows up, it will take you to the startup menu.
  • Here press the F2 key to  get to the system diagnostics screen. Please run complete system diagnostics from this link: http://support.hp.com/in-en/document/c03467259
  • Once it is established that the unit’s hardware is great, Please visit the4se links for further assistance.
  • Go to control panel>All control Panel Items>power options>edit (change) Plan settings> under turn off display change the time to 30 minutes or more and under put the computer to sleep change it to 30 minutes or more.Under change advanced power settings> select High-performance option from the drop down.

 

  • Go to control panel>All control Panel Items>power options>edit (change) Plan settings> under turn off display change the time to 30 minutes or more and under put the computer to sleep change it to 30 minutes or more.Under change advanced power settings> select High-performance option from the drop down.

 

  • Reset the power plan and set the power plan to maximum performance.
  • Open windows Control Panel, open Power Options and next to your currently selected power plan, click Change plan setting.  In the following window, click Change advanced power settings.  In the next window, open up 'Wireless Adapter Settings' and then open up 'Power Saving Mode'.  Next to On battery: click the current setting and a drop-down box will appear - select 'Maximum Performance'.  Do the same for Plugged in.  Then click Apply and Ok to save these settings
  • Please disable hybrid sleep as well.
  • Also open device manager. Go to Network adapters and expand it. Select the wireless network adapter for your device by right-clicking on it and clicking on properties. Then go to power management option and uncheck the box that says” Allow the computer to turn off this device to save power. Also, check the box that says “Allow this device to wake the computer”
  • Do the same for Bluetooth and USB devices under power management in device manager.

Link 1: http://support.hp.com/us-en/document/c03383935

Link 2: http://support.hp.com/us-en/document/c03397760

 

Please update the bios chipset and graphic drivers from this link: http://hp.com/drivers  Please select the country and enter the product# of the unit. Then please follow the on-screen instructions to update the drivers. It is very important that you do it.

 

 Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation