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cqh Honor Student
Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 1 of 4 (93 Views)

Hp Envy Note 4 doesn't turn on

Product Name: Hp Envy Note 4
Operating System: Microsoft Windows 10 (64-bit)

This PC has been off for more than a year. Initially, I charged it for about an hour then turned it on but all I get is a blinking CAPS Lock and orange light on wireless button. Charger lights is on so I think that's not the problem. 

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HP Support Agent
Posts: 3,979
Member Since: ‎07-19-2016
Message 2 of 4 (61 Views)

Re: Hp Envy Note 4 doesn't turn on

Hi @cqh

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that the computer is not booting and the caps lock light is blinking.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2bEsHli

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

cqh Honor Student
Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 3 of 4 (32 Views)

Re: Hp Envy Note 4 doesn't turn on

Hi The_Fossette,
So, one of the steps said to count the number of blinks before a break. I did count and the blinks are 3, therefore it's a memory error. So I opened the back of the laptop, removed and reinserted the memory card but it didn't solve the problem.
HP Support Agent
Posts: 3,979
Member Since: ‎07-19-2016
Message 4 of 4 (19 Views)

Re: Hp Envy Note 4 doesn't turn on

Hi @cqh

 

Thank you for posting back.

 

I really appreciate your time and efforts.

 

I would like to inform that it may be a hardware issue and I recommend you to contact phone support to check the available service options for your computer.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

  

Keep me posted and I hope you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation