Hp Envy x460 14 Evo PolystudioThunderbolt not in bios or system devices

[Ceezeeer]

my HP envy X360 14 inch has a thunderbolt port but thunderbolt does not seem to be in the bios or the system devices. The laptop does not see my thunderbolt universal audio Apollo twin interface. I thought I might have to enable something in the bios but I can’t find anything in there to enable thunderbolt. am I correct In thinking this 14 inch laptop does not have thunderbolt enabled on the motherboard and that the thunderbolt sign on the side is only for mini display and power through the USB C socket?

[Hawks_Eye · Accepted solution]

Hi @Ceezeeer 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'm really sorry you're facing this confusion—it’s incredibly frustrating when your device doesn’t recognize a high-end audio interface like the Apollo Twin, especially when the port appears to support Thunderbolt. 

Let’s bring some clarity to what’s going on with your HP Envy x360 14 Evo.

 

What You’re Likely Seeing:

While your laptop may have a USB-C port with a Thunderbolt-like symbol, not all USB-C ports support Thunderbolt protocols. In many cases, the symbol is used to indicate DisplayPort or power delivery, not full Thunderbolt functionality.

 

Key Points to Consider:

• Thunderbolt Support Requires Specific Hardware: Thunderbolt functionality depends on both the physical port and the motherboard chipset. If Thunderbolt isn’t listed in BIOS or Device Manager, it’s likely not supported.
• No Thunderbolt Controller Detected: The absence of a Thunderbolt controller in Device Manager confirms that the system isn’t recognizing Thunderbolt hardware.
• Apollo Twin Requires True Thunderbolt: Universal Audio interfaces like the Apollo Twin rely on full Thunderbolt support. USB-C alone won’t be sufficient.

 

What You Can Do:

• Check HP’s Official Specifications: You can verify port capabilities for your model here:
  HP ENVY x360 14 inch – Specifications and Support
• Use Compatible USB Audio Interfaces: If Thunderbolt isn’t supported, consider switching to a high-quality USB audio interface that’s compatible with your system.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Ceezeeer]

Really annoying that in the spec it says thunderbolt, the port shows thunderbolt, yet it isnt thunderbolt. When is HP gonna address this and stop misleading their customers?

great response tho, I appreciate your thorough feedback. I had come to the same conclusion, but what a waste of time. If only HP were clearer from the off.

[Hawks_Eye]

Thanks for your thoughtful follow-up @Ceezeeer 

I’m really sorry this turned into such a frustrating experience. You did everything right.

Unfortunately, some models include the port for USB-C with DisplayPort and charging, but lack the Thunderbolt controller required for full Thunderbolt functionality.

Let me know if you want help interpreting the specs or confirming alternate connectivity options—I’ll stay with you until it’s clear.

If you run into anything else along the way, I’ll be right here to support you.

Thanks,

Hawks_Eye