Hp Recovery Manager Restoration Incomplete

[Selim7]

Hi,

I did an hp recovery today and i did not back up my files as recommended so I can't go back from before. I'm stuck at administrator account and I can't open apps. Please help!

 

[Raj_05 · Accepted solution]

Hi @Selim7,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with an HP laptop's recovery process. The error message "OMEN By HP - 15 Hp Recovery Manager Restoration Incomplete" suggests that the recovery process initiated by HP Recovery Manager on your OMEN laptop was not successful in restoring your system to its intended state.

Here are a few steps you can try to address this issue:

• Retry the Recovery Process: Sometimes, recovery processes can fail due to temporary glitches. You might want to try the recovery process again to see if it completes successfully this time. Make sure to follow the on-screen instructions carefully.
• Check for Hardware Issues: If the recovery process consistently fails, there might be underlying hardware issues causing the problem. It could be a problem with your hard drive, memory, or other components. You might want to contact HP support for assistance in diagnosing and resolving these issues.
• Use Recovery Media: If your laptop came with recovery discs or a recovery USB drive, you can try using those to restore your system. This can help rule out any issues with the built-in recovery partition.
• Backup Important Data: If the recovery process fails repeatedly, it's important to consider backing up any important data on your laptop before attempting any further recovery efforts.

Remember that system recovery can be a complex process, and it's always a good idea to have your data backed up regularly to avoid potential data loss during these situations.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Selim7]

I tried the recovery media method and it works thank you! but now my windows 365 apps like microsoft word needs a product key and I don't know what to do since it won't accept my original product key.

[Raj_05]

Hi @Selim7,

Thank you for your response, 

It sounds like you're having trouble restoring Microsoft 365 apps using HP Recovery Manager and encountering issues with the product key. Here are a few steps you can take to try to resolve the issue.

• Verify the Product Key: Make sure you're entering the correct product key. Double-check the key you have, and ensure there are no typos or mistakes. The product key for Microsoft 365 is usually a 25-character alphanumeric code.
• Subscription vs. Product Key: Microsoft 365 is often linked to a subscription rather than a traditional product key. If you're using a subscription-based version, you might not need a product key. Instead, you'd log in with the Microsoft account associated with your subscription to activate the apps.
• Check Your Account: If you're using a subscription-based version, make sure you're logging in with the Microsoft account that has an active subscription to Microsoft 365. If you're using a product key, ensure that the key corresponds to the correct version of Microsoft 365.
• Contact Microsoft Support: If you're sure you have the correct product key and you're still encountering issues, it might be a good idea to contact Microsoft support. They can assist you with verifying your product key and ensuring it's properly activated.
• Alternative Installation: If you're unable to resolve the issue with HP Recovery Manager, consider directly downloading and installing Microsoft 365 apps from the official Microsoft website. This will allow you to use your Microsoft account to log in and activate the apps. 

Alden4
HP Support