Hp Stream Notebook

[Jessica13151719]

I tried to reset my computer cause it was running slow. When I reset it the screen would power on then instantly shut off. So I tried to recover the BIOS and done the entire process and now all I have is a blank screen. It’s showing power but nothing else.

[Echo_Lake]

@Jessica13151719

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

If the issue persists, follow next steps.

1. • Turn off the computer, and then connect the power cord.

   • Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

     

   • Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

     • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.