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‎03-08-2023 11:15 AM

HP Recommended
Product: HP Notebook - 17-by0010nr

Help!? My computer went to BSOD and I tried OS windows vista which was a mistake, internet drivers don't work, I used to have windows 10 on it when BSOD happened.  I proded my computer through the command prompt until I got the boot to turn back on.  How do I get windows 10 back? Or anything back? Drivers etc? Thanks guys! 

3 REPLIES 3

‎03-08-2023 11:41 AM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  3WF48UA#ABA

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‎03-08-2023 11:59 AM

HP Recommended

Hi, thank you for the information! But, I can't get it to connect to the internet, not even with a cable hooked directly to my route/modem.  Just won't recognize it at all. 

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‎03-08-2023 12:02 PM

HP Recommended

You're very welcome. 

 

You're going to need to use another PC so you can repair your computer.

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