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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 09:02 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)
So my hp notebook was reseting then i actually click something

Boot Device Not Found 3F0

I was oh s#&+t

I turn it on then this problem appeared.

I need help ?

13 REPLIES 13

‎04-14-2017 09:02 AM

HP Recommended

And we would love to try to help but you have to give us the model of the laptop. 

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‎04-14-2017 09:07 AM

HP Recommended
15-ay041wm
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‎04-14-2017 09:17 AM

HP Recommended

OK your laptop has a 1 TB 5400 rpm mechanical hard drive. Try tappling F2 as you power up to get into diagnostics and find the hard drive test. Run the full version and report results, please. 

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‎04-14-2017 09:48 AM

HP Recommended
Testing Drive : 1

SMART Check : PASSED

Long DST : FAILED

FAILURE ID : 9K1GGK-8JU8K8-XD7X6K-61AN03

HARD DRIVE 1
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‎04-14-2017 09:49 AM

HP Recommended

As I suspected. Unfortunately the hard drive needs replacement. If you are at all technically inclined we can help you replace it. Or better yet, are you under warranty?

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‎04-14-2017 09:54 AM

HP Recommended
Yes I'm on warranty
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‎04-14-2017 09:56 AM

HP Recommended

Then you need to start a support case with HP and they will replace the hard drive for you. It will mean losing any data on the hard drive as they will return it to you in factory state. Since that is a Wal-Mart model I assume you are in the US? 

 

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1492185357207.1123376534.4928...

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‎04-14-2017 10:00 AM

HP Recommended
Yes Your Right it's an walmart model

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‎04-14-2017 10:04 AM

HP Recommended
Im just going to repair it using screwdriver
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