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‎10-11-2020 05:48 AM

HP Recommended
Product: Pavilion 15-e016TX
Operating System: Microsoft Windows 10 (64-bit)

Hi

My laptop is not starting. When i do plug power it only shows white led near power plug, nothing else is happening.

Can someone please help me out here.

Thank you

1 REPLY 1

‎10-11-2020 08:52 PM - edited ‎10-11-2020 08:53 PM

HP Recommended

Hello @Chandresh71 

 

Once you plug the computer into power outlet, do you press the power-on button after that ?

 

Unplug the device from power source and remove the battery  [in the attached PDF file below you will find instructions how to remove the battery]

 

Re-insert back the battery and try to start the device

 

 

If the above did not help, review the HP official troubleshooting guide (using HP Virtual Agent) about such issues you experience now. Follow the appropriate agent's steps that fit your case to attempt to fix the issue:

>> https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=power-boot-issues

 

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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