Hp selling laptops with expired warranties

[Naomi14]

I paid $475 for an hp laptop in dec of 2020 it didn't last 6 mths. I look on their website the warranty expired in 2017, 3 yrs b4 i bght it. Thats got to b illegal. I wonder if i can see a lawyer about that. They cant sell **bleep** they know is messed up. And i have my recipet

[WAWood]

@Naomi14 

You may have your receipts -- but your "facts" are all wrong! Before you spend THOUSANDS for legal fees, you might want to get them right!

The warranty is set at the Factory when the PC is Built -- not when it is sold.  It is common for a device to sit in a warehouse for months until it sells.  So a PC build in January will have its warranty expire the next January.  If it is not sold until June, that is not the fault of HP.  So, claiming it is "illegal" is just plain silly!

You were to prompted to Register this after you bought it -- and that should have reset the warranty start date.  If you did not do that, once again, that is not HP's fault.

Go ahead and carry out your thread to spend THOUSANDS of dollars -- but it will do you no good.

[Dragon-Fur]

@Naomi14 

Welcome to the HP Community.

When you first purchased the computer and then Registered it,

you would (could) have checked the Warranty status.

Warranty date set at the manufacture date of the computer:

When you purchase an HP computer from HP or from an authorized seller,

The process is available to submit a Warranty Dispute form to have an incorrect Warranty date changed to match the purchase date.

Question:  Why a computer purchased new in 2020 would have a Warranty date of 2017

It is certainly possible that a computer can sit on a shelf for years before being sold (at other than the HP Store).

That is an opinion - our Community is not HP Support - only HP speaks for HP.

What to do?

If the computer is still in your possession months after it failed but before the purchase date,

You should submit that Warranty Dispute form.

Warranty Dispute

Scroll down... See section Registration and continue from there...

Depending on the reason for failure, the Warranty might provide options for repair.

Scroll down... See section HP Limited Warranty Statements (General Information)

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HP Support - Technical Support for Devices in Warranty

Reminders

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.
• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

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Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

HP Technical Support – Contact Information

1. Submit information / case online
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Select a method and contact HP Support…

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Select your region and follow the prompts

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 UK >  HP® Customer Support - UK

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
• HP - Global Warranty and FAQs
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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