09-16-2016 05:13 PM
I have a hp stream model number 11-d010wm. that my kid has forgotten the password. im not sure why but it now wont let me do a system recovery or even get in to the bios. ive tried all the F keys during start up and nothing. all i get is a message saying enter administrator password or power password (which i dont know). i try some random passwords and eventually i get a system disabled screen with the error message saying [ i 54723220 ]. please let me know if there is some sort of solution for this. i dont need anything on the computor so just wiping it fresh would be fine if nessessary.
09-16-2016 06:49 PM
i did. let me explain a little better.
so i turn the computer on and i am un able to get in to the bios or anything.
then im prompted with administrator password or power password
i entered the pass word you gave me (41681806)
it says invalid, i tried the same password you gave me 3 times and then got a system disabled message [i 54723220]
not sure what to try next i just wanna wipe it clean.