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Posts: 11
Member Since: ‎09-14-2016
Message 1 of 6 (228 Views)

Hp stream enter administrator password or power password

Product Name: 11-d010wm

hello,

 

I have a hp stream  model number 11-d010wm. that my kid has forgotten the password. im not sure why but it now wont let me do a system recovery or even get in to the bios. ive tried all the F keys during start up and nothing. all i get is a message saying enter administrator password or power password (which i dont know). i try some random passwords and eventually i get a system disabled screen with the error message saying [ i 54723220 ]. please let me know if there is some sort of solution for this. i dont need anything on the computor so just wiping it fresh would be fine if nessessary. 

 

 

thanks,

 

chad

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Posts: 17,343
Member Since: ‎07-18-2011
Message 2 of 6 (226 Views)

Re: Hp stream enter administrator password or power password

@dahc1991

 

Enter   41681806

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Tutor
Posts: 11
Member Since: ‎09-14-2016
Message 3 of 6 (212 Views)

Re: Hp stream enter administrator password or power password

i entered that and it said invalid password

 

not sure what to do

 

???

Provost
Posts: 17,343
Member Since: ‎07-18-2011
Message 4 of 6 (200 Views)

Re: Hp stream enter administrator password or power password

@dahc1991

 

Recheck your code???

 

REO

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****Please mark Accept As Solution if it solves your problem****

Microsoft Registered Refurbisher and Registered Microsoft Partner
Tutor
Posts: 11
Member Since: ‎09-14-2016
Message 5 of 6 (195 Views)

Re: Hp stream enter administrator password or power password

i did. let me explain a little better.

 

so i turn the computer on and i am un able to get in to the bios or anything.

 

then im prompted with  administrator password or power password

 

i entered the pass word you gave me  (41681806)

 

it says invalid, i tried the same password you gave me 3 times and then got a  system disabled message [i 54723220]

 

not sure what to try next i just wanna wipe it clean.

Honor Student
Posts: 4
Member Since: ‎07-10-2017
Message 6 of 6 (68 Views)

Re: Hp stream enter administrator password or power password

I am in the same boat as you and dont know what to do other than pay HP support and hope they can fix the problem

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