• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

UNABLE TO GET CONNECTED WITH INTERNET

3 REPLIES 3
HP Recommended

No one will be able to help you unless you provide the full model number or product number of your notebook.

 

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support

HP Recommended

model no. hp Elitebook 840 G3 

Product ID  W2N29UP

Serial No.  5CG6210CKZ

        Sir I am unable to perform any task from the same as the system is not working as unable to connect with ethernet nor installing any driver downloaded from hp website and also even not taking new window. please guide with how to fresh install windows with driver so that i can perform any task with it

HP Recommended

Hi:

 

The thing I don't understand is that W10 should have automatically installed the Wi-Fi and ethernet drivers.

 

Download the following drivers from another PC, copy them to a USB flash drive.

 

Intel WLAN Driver 

 

sp141851.exe

 

Intel Bluetooth Driver

 

sp141045.exe

 

Intel NIC Drivers

 

sp135655.exe

 

Plug the flash drive into your 840 G3, copy the driver files to your Windows desktop and run the files to install the Wi-Fi and ethernet drivers one at a time.

 

If you need to reinstall Windows, you can use the HP cloud recovery client software on another PC to create a bootable USB recovery drive that will reinstall Windows  and the drivers that came with your PC.

 

Here is a link for how to use the cloud recovery tool.  You will need a 32 GB USB flash drive for this.

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

Pay particular attention in the section for how to install the drivers after Windows is installed.

 

You can download the software from the link below:

 

HP EliteBook 840 G3 Notebook PC Software and Driver Details

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.