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‎08-14-2016 03:44 PM

HP Recommended
Product: Hp stream
I accidentally shut my laptop while it was restarting now it's jus a blank black screen it will not do anything it's only a couple of months old
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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2016 05:30 PM

HP Recommended

Sdyork

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your new HP PC and wanted to help.

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------


Good Luck



I am a volunteer and I do not work for, nor represent, HP

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5 REPLIES 5

‎08-14-2016 04:05 PM

HP Recommended
Try holding the power button for 30 seconds without the AC adapter, then reconnect power and attempt to turn on
*****I do not work for HP*****
*****click the purple thumbs up button to say thanks*****
*****If I solved your problem, help others by clicking accept as solution*****
Was this reply helpful? Yes No

‎08-14-2016 05:30 PM

HP Recommended

Sdyork

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your new HP PC and wanted to help.

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Tags (1)
Was this reply helpful? Yes No

‎08-15-2016 03:57 AM

HP Recommended
Thank you so much for replying! I was quite frustrated with having problems with my PV with it being so new!
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‎08-15-2016 03:59 AM

HP Recommended
Any computer can have such problems regardless of age, if it continues to happen then contact HP with how many times it happens, make them aware it is a recurring issue
*****I do not work for HP*****
*****click the purple thumbs up button to say thanks*****
*****If I solved your problem, help others by clicking accept as solution*****
Was this reply helpful? Yes No

‎08-15-2016 03:59 AM

HP Recommended
The battery finally died so I plugged it up turned it on and it booted up & let me log in now it seems to be fine but man what a nightmare I'm not happy about it I will be contacting HP Support today! Thanks again for your advise!
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