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Top Student
Posts: 5
Member Since: ‎03-20-2017
Message 1 of 6 (156 Views)

I am getting the issue which you can see in the below image

Operating System: Microsoft Windows 10 (64-bit)

IMG_20170421_111714.jpg

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Provost
Posts: 12,764
Member Since: ‎04-01-2014
Message 2 of 6 (141 Views)

Re: I am getting the issue which you can see in the below image

Hi,


Please tap away F2 or ESC key as soon as you power on laptop, perform extensive hard drive and memory tests. Wait for it to finish

Let me know the results

What is the full model name, product number of your laptop?

Have you already created HP Recovery USB using HP Recovery Manager after first setup of this notebook?


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Top Student
Posts: 5
Member Since: ‎03-20-2017
Message 3 of 6 (124 Views)

Re: I am getting the issue which you can see in the below image

Hi, As you said i performed memory test below image is the result:Result image

 

 

After doing the performance test also, one more time faced the issue. so can you resolve my issue and my pc model is:

 

HP Pavilion Gaming 15-AK008TX.

Provost
Posts: 12,764
Member Since: ‎04-01-2014
Message 4 of 6 (118 Views)

Re: I am getting the issue which you can see in the below image


Extensive hard drive test?

** I'm a Volunteer AND I don't work for HP **


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Top Student
Posts: 5
Member Since: ‎03-20-2017
Message 5 of 6 (115 Views)

Re: I am getting the issue which you can see in the below image

Ya i did hard disk test also, result is successful no issues with harddisk.

Provost
Posts: 12,764
Member Since: ‎04-01-2014
Message 6 of 6 (106 Views)

Re: I am getting the issue which you can see in the below image



Create a bootable Windows 10 installation USB, using Microsoft windows media creation tool.

Then do repair install using this tutorial: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

** I'm a Volunteer AND I don't work for HP **


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
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