I cannot contact HP international

[Sabrina_S]

I have done all the processes with HP Latin America. The pc does not work and has to be sent back to the US. The motherboard needs replacement and apparently it cannot be done in Latin America. I bought the pc in Miami and brought it CLOSED to Argentina. When I opened it, it did not work. We tried everything with HP support and they asked me to call this number 1-877-917-4380, which I have done repeatedly. No one answers. I need to know who to talk to! Its within it guarantee period.

• The case number is [edit]. 
• Model:HP ENVY x360 - 15-aq120nr

[Paul_Tikkanen]

Hi:

I recommend that you call this number...1 (866) 724-8600

[Sabrina_S]

Thanks, Paul. I called 3 times and they hung up on me. I guess I´ll keep trying! Thanks again.

[Paul_Tikkanen]

You're very welcome.

I hope you get through to them.

If not, I would recommend e-mailing the HP executive team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[praveen196]

@Sabrina_S Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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