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‎11-07-2018 02:29 PM

HP Recommended

Can the problem be that the productnumber, serienumber ct systemboardnumber and productname does not is registrated in the BIOS? II do not know how to fix that

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‎11-08-2018 09:42 AM

HP Recommended

I tried today again to install windows 8.1 both versions noone worked. Sameanswer again This time i used usb stick and changed order of booting in bios, so that rhe usb stick was first choise. Is there anything else I can  do? Thank you for help.

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‎11-09-2018 02:37 AM

HP Recommended

It is best to use a different PC that the one you are trying to repair to download and create the USB Windows installation flash drive.

 

If you have downloaded an ISO of the Windows version you want to install, it may be simpler to use RUFUS.

Watch the video below.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎11-09-2018 04:16 AM

HP Recommended

Hi Erico!

It does not work. I start wonder if there is an another problem. Because when I start the computer the hp logo  come up and it says please wait. After awhile the screen become blue and a couple of dialouge windows flashing by and at last the dialouge window says that You are not able to restore this  ystem with the media.  Same things happens everytimes.

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‎11-09-2018 11:59 AM

HP Recommended

it worked thank you.  

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