I have a HP 15-dy4003ca that not starting

[Benito2895]

My Hp 15-dy4003ca not booting.

Since fews days now, i've tried all solutions online for my problem "blue screen and stuck to automatic repair", and when i try to install new windows i'm getting "No drive detected". I've tried everything and still it is not working. I want to ask if i shall just change my ssd. I have a lot of personal files in my laptop and no backup data. Please help

[BeemerBiker]

see if there is a hardware problem

See if the part fails during diagnostics:

Tap the ESC key after powering on.
Tap it once a second after you see the LEDs on the keyboard flash.
When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then
Click here to check warranty and Click here for world-wide contact info

If the disk drive passes diagnostics then it is likely a file corruption problem

Press F10 and go into the BIOS setup and press F9 or the key that sets the BIOS default. Check that the date and time are correct. Ensure that secure boot is enabled, then press F10 and be sure to save when exiting the bios setup.

Does your PC boot? If not, you need to get into Windows safe mode and find the problem.


First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.

Try that Startup Repair shown just above.

If that does not work then go for a Restore Point.

This video describes how to use a restore point. Ignore that it shows windows working. Clicking on System Restore will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.

Find the device that has the error icon and try to fix it.

[Benito2895 · Accepted solution]

Thanks for your reply! I changed the SSD and now my laptop is working fine. The SSD was damaged