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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 11:41 PM

HP Recommended
Product: HP Pavilion 17 Notebook PC
Operating System: Microsoft Windows Vista
Haven't used it in over a year,I forgot the password. When I tried to get into it,the Computer asked me did I have a restoration disc,which I never had one.
When prompted to change password, I put in a new password & held the button down.
The screen says," WELCOME",but when You let the button go,it goes back to the initial [password]
screen.I'm frustrated & disgusted. Paid a lot for this computer.
1 REPLY 1

‎03-22-2017 12:03 AM

HP Recommended
@msteddy41 wrote:
Haven't used it in over a year,I forgot the password. When I tried to get into it,the Computer asked me did I have a restoration disc,which I never had one.
When prompted to change password, I put in a new password & held the button down.
The screen says," WELCOME",but when You let the button go,it goes back to the initial [password]
screen.I'm frustrated & disgusted. Paid a lot for this computer.

 

Hi @msteddy41

 

Welcome to the HP Support forum. Thank you for posting.

 

Please, review this official article and follow the steps for password recovery applicable for your case and operating system >  https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-hel...

 

What is the operating system ? VIsta ?

Please, elaborate - when/what prompts you for a password change ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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