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I have a hp pavillion 15-au007tx laptop. The laptop led stays on even after shutdown and has led to

HP Recommended
Pavillion 15-au007tx
Microsoft Windows 10 (64-bit)

My hp pavilion 15-au007tx suddenly started acting weird all usb ports stopped working, bluetooth stopped working , there's an error in device manager for usb xhci host controller, and also the laptop led stays on after shutdown

This all happened at once when once i turned on laptop

I tried so many solutions on hp support

Such as driver update, windows update , bios update, turn off fast startup registry fix ,resetting my

os etc

Nothing seems to work

 

Can anybody please help me get rid of this issue

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Message 2 of 2
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HP Recommended

@surajrt Welcome to HP Community!

 

I understand that the laptop will not shut down completely.

 

Do not worry. I will try to fix the issue.

 

Please refer to the below link to troubleshoot the issue.

 

http://wind8apps.com/solve-windows-8-1-windows-10-shutdown-problems/

  

Also, perform the below steps and check.

  1. Press and hold the button “Windows” and the button “X”.
  2. After you opened up the menu you will have to left click on the “Command Prompt as Administrator” to open it.
  3. In the command prompt window you will need to write the following line “bcdedit /set disabledynamictick yes” without the quotes. Note: Be sure to type the command exactly how it is written above and include a space between the line “bcdedit /set disabledynamictick” and the “yes” word.
  4. Press the “Enter” button on the keyboard.
  5. Reboot the Windows 8.1 or the Windows 10 device and see if you still have this issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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