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Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 1 of 4 (105 Views)

I have got an hp pavilion g6. How can I reset the password without a password reset disk.

Product Name: Pavilion g6-1085ei

I had downloaded g6 sound drivers and updated my hp system. It started  freezing and I had to do a system restore.

I restored the system to a date in 2015 and I forgot the old password. 

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HP Support Agent
Posts: 4,979
Member Since: ‎07-14-2016
Message 2 of 4 (69 Views)

Re: I have got an hp pavilion g6. How can I reset the password without a password reset disk.

Hello, @simbadiro – Hope you are well Smiley Happy

 

Thanks for engaging in the HP Forums! I will certainly do my best to help you Smiley Happy

 

I understand you locked out of your computer and need the Windows login password. To assist you better, I need to know the operating system on your PC. Please reply with the same.

 

While awaiting for your reply, these are some general steps that could help you fix the issue. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6

 

Microsoft account:

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M

 

Local account:

Use the following links to reset the password for your local account.

Windows 8, 8.1: http://hp.care/2fKf9U7

Windows 10: http://hp.care/2dOYNcy 


Please let me know whether that works for you or if you need further assistance.

Cheers Smiley Happy

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 3 of 4 (43 Views)

Re: I have got an hp pavilion g6. How can I reset the password without a password reset disk.

My OS is Microsoft windows 7

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HP Support Agent
Posts: 3,979
Member Since: ‎07-19-2016
Message 4 of 4 (32 Views)

Re: I have got an hp pavilion g6. How can I reset the password without a password reset disk.

Hi @simbadiro 

 

Thank you for posting back.

 

I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

 

You need to reinstall the operating system to reset the password on your computer.

 

Follow steps in the below steps to reinstall windows on your computer.

 

http://hp.care/2bNw5Hd

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation